Refund & Exchange Policy

At Aflora, every piece is made fresh and thoughtfully crafted just for you. We value your trust and want you to have a smooth shopping experience, so please read our policy carefully before placing an order.

Size Exchange Policy

We do offer size exchanges and item exchanges under the following conditions:

Exchange requests must be raised within 48 hours of delivery

The product must be unused, unwashed, and in its original packaging with tags intact

You may exchange your item for:

A different size of the same product, or

Another item of equal or higher value (price difference to be paid)

📦 Return shipping costs will be borne by the customer.
🚚 Shipping of the exchanged product from our side will be handled by us.

Returns & Refunds (Defective Items Only)

We offer returns and refunds only in case of a manufacturing defect or damaged item.

To raise a defective item request:

Contact us within 48 hours of delivery at queries.afloraindia@gmail.com or DM us on Instagram.

Share:

Your order number

Clear photos/videos showing the defect

A mandatory parcel opening video

Once verified, we will process a replacement or refund, depending on availability.

Important Notes

Colour variations due to lighting, photography, or screen settings are not considered defects

Exchange/return requests made after 48 hours of delivery will not be accepted

Items that show signs of wear, washing, or damage will not be eligible for exchange or return

Thank you for supporting slow fashion and made-to-order clothing 💐
If you have any questions, feel free to reach out—we’re always happy to help.